/* ================================================================
   SUPPORT INCIDENT FORM — page-specific styles.
   Design tokens (colors, fonts, radii), nav, footer, and .form-grid /
   .form-field / .btn / .btn-gold / .btn-outline all come from
   ../css/style.css — this file only adds what's new to this page.
   ================================================================ */

.support-hero{min-height:56vh;padding:140px 24px 60px}
.support-hero .page-hero-bg img{filter:brightness(.3) saturate(.6)}

.support-app-wrapper{max-width:720px;margin:0 auto;position:relative;padding:48px 44px;border-radius:var(--radius-lg);background:var(--surface);border:1px solid var(--border);overflow:hidden}
.support-app-wrapper::before{content:'';position:absolute;top:0;left:0;right:0;height:2px;background:linear-gradient(90deg,var(--gold),var(--blue),var(--purple))}

.step[hidden]{display:none}

.form-header{margin-bottom:32px}
.form-header h3{font-family:'Playfair Display',serif;font-size:22px;font-weight:600;color:var(--text-primary);margin-bottom:8px}
.form-header p{font-size:13px;color:var(--text-muted)}

/* Identity recap bar shown at the top of step 2 */
.submitting-as{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;margin-bottom:28px;border-radius:var(--radius-sm);background:rgba(201,169,110,.06);border:1px solid rgba(201,169,110,.15);font-size:13px;color:var(--text-secondary)}
.submitting-as strong{color:var(--text-primary)}
.link-btn{background:none;border:none;color:var(--gold);font-size:13px;font-family:inherit;cursor:pointer;padding:0;text-decoration:underline}
.link-btn:hover{color:var(--gold-light)}

/* Honeypot — off-canvas, never visible to real visitors */
.hp-field{position:absolute;left:-9999px;top:-9999px;width:1px;height:1px;overflow:hidden}

/* Priority cards */
.priority-grid{display:grid;grid-template-columns:1fr;gap:10px;margin-top:4px}
.priority-card-input{position:absolute;opacity:0;pointer-events:none}
.priority-card-label{display:block;cursor:pointer}
.priority-card-body{display:flex;align-items:baseline;gap:12px;padding:14px 18px;border-radius:var(--radius-sm);background:rgba(255,255,255,.03);border:1px solid var(--border);transition:all .25s}
.priority-card-input:checked + .priority-card-body{border-color:var(--gold);background:rgba(201,169,110,.06);box-shadow:0 0 0 3px rgba(201,169,110,.08)}
.priority-card-input:focus-visible + .priority-card-body{outline:2px solid var(--gold);outline-offset:2px}
.priority-code{font-family:'JetBrains Mono',monospace;font-size:12px;font-weight:600;letter-spacing:.05em;color:var(--gold);min-width:26px}
.priority-text{display:flex;flex-direction:column;gap:2px}
.priority-label{font-size:14px;font-weight:600;color:var(--text-primary)}
.priority-def{font-size:12px;color:var(--text-secondary)}
.priority-sla{font-size:11px;color:var(--text-muted);font-family:'JetBrains Mono',monospace}

/* Character counter */
.char-counter{margin-top:6px;font-size:11px;color:var(--text-muted);font-family:'JetBrains Mono',monospace;text-align:right}
.char-counter--warn{color:#e8b84e}

/* File list */
.file-list{margin-top:14px;display:flex;flex-direction:column;gap:8px}
.file-chip{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;border-radius:var(--radius-sm);background:rgba(255,255,255,.03);border:1px solid var(--border);font-size:13px}
.file-chip-name{color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.file-chip-size{color:var(--text-muted);font-family:'JetBrains Mono',monospace;font-size:11px;white-space:nowrap;margin-left:auto;padding-right:8px}
.file-chip-remove{background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:18px;line-height:1;padding:0 4px}
.file-chip-remove:hover{color:#ff3b30}

/* Errors */
.inline-error{grid-column:span 2;padding:14px 18px;border-radius:var(--radius-sm);background:rgba(255,59,48,.08);border:1px solid rgba(255,59,48,.25);color:#ff8a80;font-size:13px}
.inline-error[hidden]{display:none}

/* Confirmation screen */
.confirmation-screen{text-align:center;padding:20px 10px}
.confirmation-screen h3{font-family:'Playfair Display',serif;font-size:24px;color:var(--text-primary);margin-bottom:10px}
.confirmation-screen p{font-size:14px;color:var(--text-secondary);line-height:1.7;max-width:440px;margin:0 auto}
.ticket-id{margin-top:20px;display:inline-block;padding:10px 20px;border-radius:var(--radius-full);background:rgba(201,169,110,.08);border:1px solid rgba(201,169,110,.25);font-family:'JetBrains Mono',monospace;font-size:13px;letter-spacing:.04em;color:var(--gold)}

/* Submit button loading state */
.btn[disabled]{opacity:.6;cursor:not-allowed;pointer-events:none}

@media(max-width:768px){
  .support-hero{min-height:44vh;padding:120px 24px 48px}
  .support-app-wrapper{padding:32px 22px}
  .submitting-as{flex-direction:column;align-items:flex-start;gap:6px}
}